Shop with complete confidence at 3W Auto Accessory. Your satisfaction is our number one priority. If you are not 100% satisfied with your purchase, just return the item within 30 days of shipment for an exchange or refund. See below for more details.
Items can be returned within 30 days of receiving the shipment.
See Return Procedures and Policies below for more details.
To begin the return process, Please call our Customer Service Department at 646-355-9591 to obtain a return authorization number Monday thru Friday, 8 am to 5 pm, Eastern Time .You can also obtain a return authorization number by contacting us via email using our email:firstname.lastname@example.org .Any returns without a valid return authorization number will be refused. Please write the return authorization number below our return address on the outside of the box. Once the shipment is made, please email or call us with the tracking number. Single tile purchases are not returnable.
Of course, all products must be returned in new, unused condition in their original box and contain everything that was originally included. We do not accept returns on installed, used, painted, drilled, bent, scratched, or altered merchandise. Shipping must be prepaid by the customer on all returns. We do not accept C.O.D. returns.
Items returned without prior approval will not be accepted.
We do not reimburse for any installation, removal, labor, towing or other incidental charges.
In the case of items purchased as gifts during the holiday season, we do extend our return policy from the standard 30 days through the end of January. You can purchase at any time before Christmas with the peace of mind that the person for whom you bought will have a stress-free return time frame.
3W Accessory guarantees to the original purchaser of 3W floor liners products that they will not break or tear under normal usage during the life of the motor vehicle in/on which they are installed. This warranty shall only be effective while the original purchaser owns the motor vehicle and shall not apply to 3W products that have been removed from the original vehicle on which they were installed. This warranty applies only to those parts that are correctly installed in/on the vehicle for which they were intended.
3W will warrant any products during the warranty period that proves defective in material and/or workmanship under normal installation, use, service, or maintenance. Customer will be responsible for returning alleged defective product to the manufacturer. Manufacturer will be responsible for shipping of replacement product to the customer once returned products are received. Please have a copy of your purchase receipt available when you call. The foregoing is the only express warranty made by the manufacturer and is limited to the duration of this warranty. Any implied warranty of merchantability or fitness for a particular purpose is limited in duration to the the duration of this warranty. Labor charges, injuries, or any other loss of damages whatsoever, including those incurred in installation are excluded. Additionally, incidental damages are excluded.
This warranty is void for damages to the product due to misuse, abuse, neglect, improper installation, severe abrasive conditions, chemical contamination, such as spilled gasoline, bleach, vehicle accidents, , etc. are not covered under this warranty. or any use that violates the instructions furnished by us.
Abnormal wear and tear are not covered under this warranty. Commonplace, everyday wear on a particular product is considered normal, and is not covered under warranty repair.
Refunds will be credited within 7-14 days after we receive and inspect the returned product.
All refunds are credited to the same payment card or PayPal account originally used to pay for the order.
A 15% restocking fee (except where noted) will apply for returns that are not the result of our error or a defective product or do not adhere to the return procedures above.
Restocking fees do not include shipping costs related to the return.
On rare occasions there may be an error with your order, such as the product sent not being the one you ordered. If you received the wrong product due to an error by the manufacturer or our site, we will arrange for the return shipping at no cost to you.
If you are returning a product for any reason other than our error or a manufacturing defect, you are required to pay all outbound and return shipping charges, including those for products with Free Shipping.
Shipping charges will be deducted from your refund.
Items being returned in exchange for another are subject to the same terms and conditions as returned items.
If the item you are exchanging for is priced differently than the item you are returning your payment will refunded or charged the price difference, including any applicable shipping and restocking fees.
If you need a replacement item quickly, rather than waiting for the returned item to be received and inspected you may place a new order for the item needed. Your payment for the returned item will then be refunded within 7-14 days once the item is received and inspected (less any applicable shipping and restocking fees).
The customer is responsible for all return shipping charges and restocking fees.
Exchanges will be made after our return center receives and inspects the returned merchandise
Select products cannot be returned for refund and are Exchange-Only. These products include:
- Shipping errors (you received an item that was not the item you ordered)
- Defective items
- Items damaged or lost in shipment
- Application errors (did not fit your vehicle)
You may cancel your order free of charge at any time before it ships
If you cancel an order after it ships or refuse delivery (except for deliveries refused due to shipping damage), it will be treated as a return and will be subject to shipping charges and restocking fees
Orders Damaged in Shipping
If your package arrives with obvious damage, refuse the shipment and notify our Customer Service and we will arrange to ship a replacement. Keep all packaging and contents for inspection by the shipper. If you do not note the damage on the delivery receipt, the carrier will deny the damage claim and your order cannot be returned or replaced.
Concealed damage. If your package arrives intact, but when opening the package you find the item is damaged, contact our Customer Service Department immediately. Concealed damage must be reported within 2 business days of delivery of the package. If you do not report damage within 2 business days your order cannot be returned or replaced.
Almost all of our customers are highly satisfied with the products they receive and never need to return them. The items on the following list are not returnable, except in the case of manufacturer’s defect or our error. This list is subject to change:
- Any items that have been installed, used, painted, bent, scratched, altered or modified, or damaged in any way through abuse, misuse or improper installation.
- Any items not in the original packaging, not in new and ready-to-sell condition, or missing hardware, components, instructions, etc.-everything that was originally included.
- Custom-made items with monograms or embroidered logos
- Clearance/Closeouts or liquidation items
- Special Orders